Level 2 Excellence in Customer Service for Hospitality

This free distance learning Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is great for learners who are looking to progress or get into the hospitality sector.

This distance learning course will give you the knowledge to understand how to be excellent in customer service and how this applies to hospitality roles, including the legislation, professional personal standards and effectiveness of working in teams.

 

Course Duration Course Duration: 8 weeks
Course Level Course Level: Level 2
Course Fees Course Fees: Free
What You Will Learn

On the free distance learning Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course, learners will understand how the hospitality industry operates effectively, and how important customer service is to the industry. Legislation and what is expected of employees in this industry is also discussed in this course.

The following units are covered in this course:

  • Unit 1 – Principles of customer service in the hospitality sector
  • Unit 2 – Understand effective teamwork in the hospitality sector
  • Unit 3 – Understand legislation and guidance relevant to the hospitality sector
  • Unit 4 – Understand professional personal standards in the hospitality sector
Entry Requirements

Due to the nature and course delivery of distance learning we require all applicants to hold a minimum of English Literacy Level 1 or equivalent. 

If you are between 19-23 years of age you must also have already achieved a full level 2 qualification (or higher) or 5 GCSE Grades A*-C/Grade 9-4.

We will require evidence of this in order to receive funding for you.

If you are unsure of your level of literacy, please follow our instructions here, and undertake the online literacy assessment at www.learnmyway.com

This will take no longer than 20 minutes to complete.

How is it Assessed

Each candidate is required to give written responses to questions, which will be submitted to a qualified script marker to assess. These responses can either be handwritten in the assessment booklets or typed using electronic templates which are provided at induction. Candidates are issued with workbooks to assist with assessments.

You will be required to submit 2 assessments each taking 4 weeks to complete.

Course Documents Important Information

This course is currently being subsidised by the college and is, therefore, free of charge at present UNLESS you fail to complete it; in which case you will be liable to pay £85 to cover the cost of materials.

Courses are fully funded subject to learner eligibility and changes in government funding. Please don't hesitate to contact us if you wish to discuss the eligibility criteria otherwise we will confirm eligibility upon receiving your application.

Awarding Body Information

For further information about the free distance learning Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course, and to see the course specification, please visit the awarding body’s website www.ncfe.co.uk and search for the course code: 603/2778/9 or click here. 

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Fees & Funding

Our Level 2 Distance Learning courses are now completely free of charge.

Our Fees & Funding

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