Level 2 Principles of Customer Service

This free distance learning Level 2 Principles of Customer Service course is suitable for those wanting to learn more about the skills and knowledge required to work in a customer service role in a range of working environments.

The Principles of Customer Service course covers a range of units aimed at developing the learners understanding of the principles of excellence in customer service and knowledge to support the skills of communication with customers and managing customer relations.

If you are looking to develop your skills further, once completing the Level 2 Principles of Customer Service course, you can move onto Level 3.

Course Duration Course Duration: 12 weeks
Course Level Course Level: Level 2
Course Fees Course Fees: Free
What You Will Learn

The free distance learning Level 2 Principles of Customer Service course covers a range of units aimed at developing the learners understanding of the principles of excellence in customer service and knowledge to support the skills of communication with customers and managing customer relations.

  • Unit 1: Principles of customer service
  • Unit 2: Understand customers
  • Unit 3: Understand employer organisations
  • Unit 4: Understand how to communicate with customers – verbally and in writing
  • Unit 5: Know how to process information about customers
  • Unit 6: Understand how to resolve customer service problems and challenges
  • Unit 7: Understand how to develop customer relationships.
Entry Requirements

Due to the nature and course delivery of distance learning we require all applicants to hold a minimum of English Literacy Level 1 or equivalent. 

If you are between 19-23 years of age you must also have already achieved a full level 2 qualification (or higher) or 5 GCSE Grades A*-C/Grade 9-4.

We will require evidence of this in order to receive funding for you.

It may also be helpful for learners to have experience of working in a customer facing role.

If you are unsure of your level of literacy, please follow our instructions here and undertake the online literacy assessment at https://www.learnmyway.com/

This will take no longer than 20 minutes to complete.

How is it Assessed

Each candidate is required to give written responses to questions, which will be submitted to a qualified script marker to assess. These responses can either be handwritten in the assessment booklets, typed using electronic templates, which are provided at induction, or typed using our fully online EQUAL platform. Candidates are issued with workbooks or online materials to assist with assessments.

You will be required to submit 3 assessments each taking 4 weeks to complete.

Course Documents Important Information

The free distance learning Level 2 Principles of Customer Service course is currently being subsidised by the college and is, therefore, free of charge at present UNLESS you fail to complete it; in which case you will be liable to pay £85 to cover the cost of materials.

Courses are fully funded subject to learner eligibility and changes in government funding. Please don't hesitate to contact us if you wish to discuss the eligibility criteria otherwise we will confirm eligibility upon receiving your application.

Awarding Body Information

For further information about the course specification please visit the awarding body’s web site www.TQUK.org or click here. 

Need More Info?

Our frequently asked questions (FAQs) page will point you in the right direction.

Our FAQ

Fees & Funding

Our Level 2 Distance Learning courses are now completely free of charge.

Our Fees & Funding

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