Level 2 Principles of Team Leading
The Level 2 Principles of Team Leading course is suitable for those wanting to learn more about the skills and knowledge required to successfully lead a team. The course is suitable for anyone currently working in a team leading role or aspiring to working in a team leading or supervisory role.
This course is currently being subsidised by the college and is, therefore, free of charge at present UNLESS you fail to complete it; in which case you will be liable to pay £85 to cover the cost of materials and administration plus any registration costs that may have been incurred.
- Unit 1: Principles of team leading
- Unit 2: Understand business
- Unit 3: Understand how to communicate work-related information
- Unit 4: Understand Customers
- Unit 5: Understand how to deliver customer service and resolve problems
- Unit 6: Understand how to develop working relationships with colleagues
- Unit 7: Understand Health and Safety procedures
- Unit 8: Understand how to handle information and mail
Although there are no formal entry requirements for this course due to the nature and course delivery of distance learning and the requirement to work at level 3 for some of the optional units it would be helpful if you already have a minimum of a level 2 qualification in English literacy or equivalent. It may also be helpful if you have experience of working in a team leading role or an environment where you have access to a team leader and policies and procedures relevant to leading a team in the workplace.
If you are between 19 and 23 yrs of age you must also have already achieved a full level 2 qualification ie the equivalent of 5 GCSE Grades A- C
If you are unsure of your level of literacy please read the instructions to undertake a literacy assessment on line. This will take no longer than 20 minutes to complete. Instructions are available here, and more information can be found at www.learnmyway.com.
This course will take 12 weeks to complete and consists of 3 written assessments.
Each candidate is required to give written responses to questions in a work booklet, either handwritten answers or completion of the assessment booklet using an electronic template which can be provided.
You will be required to submit 3 assessments each taking 4 weeks to complete.
Courses are only free to people who have lived in England for the past 3 yrs, are aged 19 years or over and are not currently accessing any other government funded training.
Please note there is a non-completion fee of £85 if you have to be withdrawn from the course.