Level 2 Understanding Retail Operations

The Level 2 Understanding Retail Operations qualification aims to provide an introduction to the retail industry to those new to or seeking employment in this area. It helps learners develop an understanding of the different aspects of working in the retail sector and prepares learners for progression into a range of higher level qualifications within the sector, including more practical qualifications where their knowledge can be put into practice.

Course Duration Course Duration: 16 weeks
Course Level Course Level: Level 2
Course Fees Course Fees: Free
Important Information

This course is currently being subsidised by the college and is, therefore, free of charge at present UNLESS you fail to complete it; in which case you will be liable to pay £85 to cover the cost of materials and administration plus any registration costs that may have been incurred.

Courses are fully funded for people who have lived in England for the past three years and are classed as “home fee paying students”, are aged 19 yrs or over and are not currently accessing any other government funding.

What You Will Learn

Learners will gain an understanding of customer service in the retail sector and an understanding of the retail selling process. Learners will examine how individuals and teams contribute to the effectiveness of a retail business, how a retail business maintains health and safety on its premises and develop knowledge of retail consumer law.

Understand how to deal with customer queries and complaints in a retail environment Modules will also cover understanding the handling of customer payments in a retail business and the control, receipt and storage of stock.

  • Unit 1: Understanding customer service in the retail sector
  • Unit 2: Understanding the retail selling process
  • Unit 3: Understanding how individuals and teams contribute to the effectiveness of the retail business
  • Unit 4: Understand how a retail business maintains health and safety on its premises
  • Unit 5: Understand retail consumer law
  • Unit 6: Understand how to deal with customer queries and complaints in a retail environment
  • Unit 7: Understand the handling of customer payments in a retail environment
  • Unit 8: Understand the control, receipt and storage of stock in a retail business
Entry Requirements

Due to the nature and course delivery of distance learning we require all applicants to hold a minimum of English Literacy Level 1 or equivalent. 

If you are between 19-23 years of age you must also have already achieved a full level 2 qualification (or higher) or 5 GCSE Grades A*-C/Grade 9-4.

We will require evidence of this in order to receive funding for you.

If you are unsure of your level of literacy please read the instructions to undertake a literacy assessment online. This will take no longer than 20 minutes to complete. Instructions are available here, and more information can be found at www.learnmyway.com.

How is it Assessed

Each candidate is required to give written responses to questions in a work booklet, either handwritten answers or completion of the assessment booklet using an electronic template which can be provided.

You will be required to submit 4 written assessments each taking 4 weeks to complete.

Course Documents

Awarding Body Information

For further information about the course specification please visit the awarding body’s web site www.TQUK.org or click here. 

Need More Info?

Our frequently asked questions (FAQs) page will point you in the right direction.

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Fees & Funding

Our Level 2 Distance Learning courses are now completely free of charge.

Our Fees & Funding

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