Level 2 Understanding Retail Operations

Level 2 Understanding Retail Operations

The Level 2 Understanding Retail Operations qualification aims to provide an introduction to the retail industry to those new to or seeking employment in this area. It helps learners develop an understanding of the different aspects of working in the retail sector and prepares learners for progression into a range of higher level qualifications within the sector, including more practical qualifications where their knowledge can be put into practice.

This course is currently being subsidised by the college and is, therefore, free of charge at present UNLESS you fail to complete it; in which case you will be liable to pay £85 to cover the cost of materials and administration plus any registration costs that may have been incurred.

Learners will gain an understanding of customer service in the retail sector and an understanding of the retail selling process. Learners will examine how individuals and teams contribute to the effectiveness of a retail business, how a retail business maintains health and safety on its premises and develop knowledge of retail consumer law.

Understand how to deal with customer queries and complaints in a retail environment Modules will also cover understanding the handling of customer payments in a retail business and the control, receipt and storage of stock.

  • Unit 1: Understanding customer service in the retail sector
  • Unit 2: Understanding the retail selling process
  • Unit 3: Understanding how individuals and teams contribute to the effectiveness of the retail business
  • Unit 4: Understand how a retail business maintains health and safety on its premises
  • Unit 5: Understand retail consumer law
  • Unit 6: Understand how to deal with customer queries and complaints in a retail environment
  • Unit 7: Understand the handling of customer payments in a retail environment
  • Unit 8: Understand the control, receipt and storage of stock in a retail business

Although there are no formal entry requirements for this course, due to the nature and course delivery of distance learning we require all applicants to hold a minimum of English Literacy Level 1 or equivalent.

If you are between 19 and 23 yrs of age you must also have already achieved a full level 2 qualification ie the equivalent of 5 GCSE Grades A- C

If you are unsure of your level of literacy please read the instructions to undertake a literacy assessment online. This will take no longer than 20 minutes to complete. Instructions are available here, and more information can be found at www.learnmyway.com.

In addition you may find completion of the course more difficult if you don’t already have experience of working in the retail sector.

This course will take 16 weeks to complete and consists of 4 written assessments.

Learners are required to give written responses to questions provided with the learning materials. We recommend that learners complete and submit their written assessments electronically.

You will be required to submit 4 written assessments each taking 4 weeks to complete.

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Awarding Body:

NCFE Awarding Body

For further information about the course specification please visit the awarding body’s website www.ncfe.org.uk and search using the following code 601/3338/7.

Courses are only free to people who have lived in England for the past 3 yrs, are aged 19 years or over and are not currently accessing any other government funded training.
Please note there is a non-completion fee of £85 if you have to be withdrawn from the course.

Course fees:

Free

Level:

Level 2

Duration:

16 weeks

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